Ask-AI’s platform aggregates text-heavy company knowledge and customer communications to measurably reduce time to resolution and internal and customer tickets and reveal actionable insights.
Proactive Ticket Reading instantly produces generative AI answers, providing citations and links to trusted knowledge sources to eliminate the risk of AI hallucinations.
Ask-AI's search bar resolves many common support issues by providing easy-to-understand ChatGPT-like answers sourced from public-facing documents and company-owned community forums.
Eliminate the need to disrupt other teams and congest internal Slack and Teams channels with unnecessary questions by giving customer-facing agents access to a single interface that provides accurate and concise answers.
MosAic identifies, analyzes and visualizes which repeating issues are associated with sentiment changes, churn risk and upsell opportunities so you can enhance customer experiences and optimize business strategies.
MosAIc's data-driven tag-less AI technology instantly extracts the voice of the customer, freeing up support agents and providing accurate real-time product visibility.
MosAIc processes and transforms unstructured texts into single-sentence summaries and then aggregates recurring issues, questions, product requests, and more to produce a visual 360-degree view that helps systematically improve company knowledge, products and service as a whole.